Job Description – VIP Services Associate/ Executive

The VIP Services Executive is an position dedicated to delivering exceptional and personalized service to high-value guests. This role supports the VIP Services team in ensuring seamless guest experiences, maintaining the highest standards of hospitality, and creating a welcoming and exclusive workplace. It provides an excellent opportunity to gain hands-on experience and develop expertise within the luxury hospitality segment.

Key Responsibilities
Greet and welcome VIP guests upon arrival, ensuring a smooth and personalized escort to designated areas within the property.
Manage and fulfill VIP guest requests efficiently, including reservations for dining, transportation, and accommodations.
Build and maintain strong relationships with VIP guests to enhance satisfaction, loyalty, and repeat visits.
Provide accurate and detailed information about property facilities, services, and exclusive offerings.
Coordinate with internal departments to ensure a seamless and exceptional guest experience at all touchpoints.
Monitor, update, and maintain VIP guest profiles, including preferences, activities, and special requirements.
Ensure all guest data is handled with strict confidentiality and adherence to privacy standards.




Assist in planning and executing VIP events, including private gaming sessions and exclusive gatherings.
Support the VIP Services team with administrative tasks and daily operational requirements.
Actively participate in training programs to enhance service skills and professional development.

Qualifications & Requirements
Minimum qualification: Higher Secondary (HSSC), Diploma, or equivalent; certification in hospitality management will be an added advantage.
Robust communication and interpersonal skills with a proactive problem-solving approach.
Qualified, well-groomed, and customer-focused attitude with a passion for delivering exceptional service.
Excellent organizational and multitasking abilities with keen attention to detail.
Ability to perform efficiently under pressure in a fast-paced environment.
Basic knowledge of hospitality operations, services, and guest handling standards.
Willingness to work flexible shifts, including evenings, weekends, and holidays.

Pay: ₹25,000.00 - ₹35,000.00 per month

Advantages:
Flexible schedule
Food provided
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Vip Service Associate Calangute
🏢 ROYAL OCEAN ENTERTAINMENT
📍 Calangute