Job Summary

The Customer Relations Executive will act as the primary point of contact between .me and our clients/customers. The role involves handling inquiries, resolving complaints, providing information, and maintaining robust relationships to ensure customer satisfaction and loyalty.

Key Responsibilities
Respond to customer inquiries via phone, email, or chat promptly and professionally.
Resolve customer complaints or issues effectively and escalate when necessary.
Maintain accurate customer records in the system.
Follow up with clients to ensure timely resolution and satisfaction.
Coordinate with logistics, operations, and other teams to provide seamless service.
Gather customer feedback to help improve services and processes.




Assist in implementing customer service initiatives and campaigns.

Qualifications & Skills
Educational Qualification: Minimum 12th Pass; Graduate preferred.
Experience: Freshers can apply.
Skills Required: Excellent communication (verbal & written) skills in English and Malayalam.
Problem-solving and interpersonal skills.
Basic computer knowledge (MS Office, CRM tools).
Patience and empathy while handling clients.

Job Type: Full time

Pay: From ₹5,000.00 per month

Perks:
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Relation Executive Kozhikode
🏢 dotme
📍 Kozhikode