Role Overview

We are looking for a proactive and customer-focused Customer Support Associate to join the Blockmaze team. The ideal candidate will be responsible for delivering exceptional support to users, merchants, partners, and ecosystem participants across our blockchain, payments, and tokenization platforms.

The role requires solid communication skills, problem-solving ability, and the capability to handle customer concerns related to onboarding, transactions, wallets, KYC verification, merchant services, and platform usage.

Key Responsibilities
Handle customer queries via email, live chat, tickets, and CRM systems.
Assist users with:
Account registration and onboarding
KYC/KYB verification issues
Wallet-related queries
Token transfers and transaction status
Deposits, withdrawals, settlements, and payment issues
Troubleshoot platform-related issues and coordinate with technical teams for resolution.
Escalate compliance-related or high-risk cases to internal compliance/operations teams.
Maintain accurate records of customer interactions in CRM/helpdesk systems.
Follow SLAs and ensure timely resolution of customer tickets.




Identify recurring customer pain points and provide feedback to product and operations teams.
Educate users on platform features, policies, and security best practices.
Support merchant and institutional clients during onboarding and ongoing operations.

Required Skills
Excellent verbal and written English communication.
Strong customer handling and conflict-resolution skills.
Ability to work in rotational shifts, including weekends if required.
Basic understanding of:
Blockchain
Crypto wallets
Digital payments
Fintech platforms
Experience using support tools such as CRM/Ticketing systems
Ability to multitask and work in a fast-paced startup environment.

Preferred Qualifications
Prior experience in fintech, crypto, blockchain, payments, forex, or banking support.
Understanding of KYC, AML, transaction monitoring, and fraud prevention.
Experience handling international customers.

What We Offer
Chance to work in a fast-growing blockchain ecosystem.
Exposure to tokenization, payments, compliance, and Web3 infrastructure.
Growth prospects in fintech and digital asset operations.
Competitive compensation as per market standards

📌 Customer Support Associate Nagar (India)
🏢 FINVASIA CAREER
📍 India