We are looking for a highly skilled and experienced Senior Associate to join our Call Center team at Aster Medcity in Kochi. The ideal candidate will have a robust background in customer service and management, with excellent communication and problem-solving skills.

Roles and Responsibility
Manage and supervise a team of customer service representatives to ensure high-quality service delivery.
Develop and implement effective call center strategies to improve customer satisfaction and loyalty.
Analyze customer feedback and provide insights to enhance the overall customer experience.
Collaborate with other departments to resolve customer complaints and issues promptly.
Monitor and control call center expenses to ensure cost-effectiveness.
Implement quality control measures to maintain high standards of customer service.

Job Requirements
Proven experience in a call center or customer service workplace,



preferably in a similar industry.
Strong leadership and management skills, with the ability to motivate and guide a team.
Excellent communication and interpersonal skills, enabling strong relationships with customers and colleagues.
Ability to work in a fast-paced environment and adapt to changing situations.
Solid analytical and problem-solving skills, with attention to detail and accuracy.
Experience with call center software and technology, including CRM systems and performance metrics.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Associate Call Center Kochi
🏢 Medcare Hospital & Medical Centres
📍 Kochi