Job Description – Helpdesk IT Support Engineer. - Field Engineer

Position Overview

We are seeking a proactive and users focused Helpdesk IT Support Engineer to provide technical assistance and support to end-users. The role involves troubleshooting hardware, software, and network issues, ensuring smooth IT operations, and delivering excellent users IT service.

Key Responsibilities
Serve as the first point of contact for IT-related queries via phone, email, or ticketing system.
Diagnose and resolve technical issues related to hardware, software, operating systems, VC and peripherals.
Assist with installation, configuration, and maintenance of desktops, laptops, printers, and other IT equipment.
Escalate complex issues to higher-level support with OEM & teams when necessary.
Maintain accurate records of issues, resolutions, and asset inventory.
Support remote users and troubleshoot VPN/connectivity issues.
Coordinate with vendors for hardware/software repairs and replacements.
Contribute to knowledge base documentation and user training.





Required Skills & Qualifications
6 Months of experience in IT helpdesk or technical support role. - fresher can also apply
Robust knowledge of Windows OS, Microsoft Office Suite, and common business applications.
basic networking concepts (TCP/IP, DNS, DHCP),Zscaler, Trend micro, ME and Zoom.
Excellent problem-solving and communication skills.
Ability to work under pressure and manage multiple tasks simultaneously.
Customer-oriented mindset with a focus on delivering timely solutions.

Key Attributes
Strong interpersonal skills and team collaboration.
Self-motivated with a willingness to learn recent technologies.
Attention to detail and commitment to continuous improvement.

Job Type: Full time

Pay: From ₹15,000.00 per month

Education:
Diploma (Required)

Experience:
IT: 2 years (Preferred)
total work: 2 years (Preferred)

Work Location: In person

📌 Customer Support Engineer Field Engineer Ahmedabad
🏢 Digizac Solutions India Private
📍 Ahmedabad