24 Aug
|
HCLTech
|
Bengaluru
Bangalore, Karnataka
Job Summary
Should have 10+ experience in any one of SAP Module with SAP PM Role.
Responsible for planning and execution of infrastructure, architecture or software development projects
Ensures project success by identifying and minimizing risks throughout the project lifecycle so that schedule and budgetary compliance is achieved
Developing project plans, goals, and budgets; identifying resources needed.
Developing schedules and methods for measuring results.
Guiding and performing strategic analysis for the project.
Organising and managing all phases of the project to ensure on-time completion.
Assembling and coordinating project team members; assigning individual responsibilities
Planning and overseeing the preparation and disseminetation of project communications.
To manage application support and maintenance operations to the satisfaction of the customer and meeting the agreed service levels and within the cost budgeted for providing the support.
Key Responsibilities
To define and implement transparent service level agreements (SLAs) for support operations.
Managing Cost of providing service within budgeted levels
Ensure process effectiveness and continual service improvement
Managing risks and escalating appropriately to Sr Management
Co-ordination with onsite track leads and engaging with Customers
To guide and coach a team of support specialists, empowering them through trainings and managing their performance.
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📌 Service Delivery Manager Bengaluru
🏢 HCLTech
📍 Bengaluru