Experience: Minimum 2 years Department: Customer Support Executive About the Role:We are looking for a customer-focused and fashion-aware Customer Support Executive to handle customer interactions and post-purchase support for our apparel brand. The ideal candidate should have robust communication skills and a passion for delivering a outstanding customer experience. Key Responsibilities:
Manage customer queries, order issues, exchanges, and returns through calls, chats, and emails.
Provide styling or size recommendations to customers when needed.
Handle escalations professionally and ensure timely resolutions.
Coordinate with logistics, operations, and production teams to ensure smooth deliveries.
Maintain CRM records and track customer satisfaction metrics.
Share customer insights and feedback with the brand and merchandising teams.
Assist in improving service processes and customer engagement strategies.





Requirements:
At least 2 years of experience in Customer Support within fashion / apparel / D2C brands.
Excellent verbal and written communication skills in English.
Robust interpersonal and problem-solving skills.
A good sense of fashion, fit, and fabric knowledge to guide customers effectively is a plus.

Preferred Qualifications:
Prior experience working with D2C or premium apparel Brands.
Understanding of e-commerce workflows and return/exchange management.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Support Executive Gurugram
🏢 Thimblerr Commerce & Technology
📍 Gurugram