Role & responsibilities

Handle inbound calls primarily.
Enter customer information in our system.
Answer any car buying-related inquiries.
Try to resolve customer complaints Escalate to call center lead if necessary.
Route calls or emails to the correct place when necessary.
Assist in the daily managing the call center, as instructed by the Supervisor and/or Manager.
Outbound Call - Focus on Online Quotations & Follow-ups.
Responsible for updating the quote follow-ups in the Car Buy System.
General inquiries regarding donating vehicles and directing the customer back to the charity and referral company if necessary.

Preferred candidate profile

Basic Qualifications (Minimum Required Experience, Education, Knowledge/Skills/Abilities, Essential Physical Demands):

Experience: 1~2 years of relevant Industry experience/BPO/basic automotive knowledge would be an advantage. 1 ~2 years in a similar Voice-based BPO industry.

Shift Timing: US Shift (5 pm to 2:00 am IST, 9:00 pm to 6:00 am IST)

Preferred Qualification: Graduate Or Post Graduate (BSC, BA, BBM, MBA)

📌 Spanish Customer Service Executive Bengaluru (India)
🏢 Lider Consultancy Services
📍 India