Role & responsibilities
Handle inbound phone and chat interactions confidently and collaboratively.
Understand customer needs quickly, uncover sales opportunities, and guide customers through the next best action.
Close sales by explaining Microsoft hardware and software advantages, clarifying objections, and building trusted-advisor credibility.
Schedule follow-ups based on purchase intent and agree clear next steps with customers.
Capture Voice of Customer and Voice of Business feedback for continuous improvement.
Proven sales orientation, ideally with at least two years of sales or telesales experience.
Experience with consumer customers preferred, with 3C product experience an advantage.
Native or near-native proficiency in the supported language and strong market cultural awareness.




Solid verbal and written communication skills, including typing proficiency of approximately 55 WPM in English or equivalent local language.
Valuable understanding of applications, CRM/sales tools, Microsoft products, hardware solutions, and primary competitors.
Achievement-oriented personality motivated by performance rewards and exceeding sales goals.
Ability to build rapport, ask probing questions, identify challenges, overcome objections, and secure agreement on a solution and next action.
Direct sales conversion, qualified lead rate, average order value, revenue, customer satisfaction, DSAT, and quality/customer experience measures.

📌 Consumer Sales Advocate Hyderabad (India)
🏢 Pi Square Technologies
📍 India