What you will be doing:
Confers with customers via phone, email or chat to diagnose technical and/or system problem troubleshoot, repair and test solutions in the ERP application. Fully documents and escalates if necessary.
Follows procedures to troubleshoot client-server software application issues that may involve Microsoft SQL, web servers, credit card payment terminals.
Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing technical product knowledge.
Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
Works on the issues related to Purchasing, Inventory Management, LOT/Bin Management, Cycle Count, Physical Count, WMS.
Should work on the issues like Item Data, PO data, Inventory Mismatch, Data mismatch between WMS and ERP application.
Works on the issues related to Sales orders, Invoices, RMAs, Inventory Management, LOT/Bin Management, Sales History.
Assists with system setup, configuration, and/or use of programming and integration tools and techniques that aid in the customization,



extension and integration of products.
Addresses concerns brought up by other departments such as customer experience or sales
Assists in mentoring other team members.
Contributes and uses departments knowledge base articles and FAQs.

What you will likely bring:
Ability to effectively communicate both verbally and in writing
Customer experience skills
Knowledge of specific system application fundamentals and business processes
Robust problem solving and troubleshooting skills
Experience in a support setting with high call volumes desired
SaaS or e-Commerce experience

What could set you apart:
3+ years applicable experience and demonstrated success/knowledge
Warehouse Management, Inventory Management, Distribution Industry knowledge/experience.

Shift timings: 5:30pm-2:30am IST
HYBRID #LI-VV1

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Tech App Specialist Erp Support Bengaluru
🏢 Epicor
📍 Bengaluru