JOB PROFILE

Job title

Customer Service Assistant

Reward level:

Associates 2

Reporting to:

Commercial Manager/ Store Manager

Qualification:
Essential
Preferred

Minimum 12 th Pass

Any Graduate

KeyDeliverables (Essentialfunctions Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

1.Customer Service:
Greet Assist Customers: Welcome customers with a friendly attitude and help them find what they need.
Understand Customer Needs: Listen to customers, understand their preferences, and recommend suitable products.

2.Store Standards:
Support Visual Merchandising: Help maintain the stores appearance by following guidelines for product displays.
Proper Product Handling:



Ensure products are handled carefully and organized correctly on the shelves.

3.Basic Operations:
Learn Store Procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering.
Assist with Cashiering: When needed, help with basic cashier duties to provide smooth service.

4.Growth Learning:
On-the-Job Training: Take part in training sessions to improve your skills and grow within the role.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 Customer Service Assistant Mumbai (India)
🏢 MARKS & SPENCER (M&S)
📍 India