Job Description Team Lead, Delivery Center Operations

Location: Sriperumbudur & Arakkonam, Tamil Nadu
Salary: 3.25 4.00 LPA
Experience: Minimum 1 year in Logistics / Delivery Operations
Employment Type: Full-time

About the Role

We are looking for a Team Lead – Delivery Center Operations to manage day-to-day delivery center activities, coordinate delivery teams, and ensure timely and productive shipment processing. The ideal candidate should have hands-on experience in logistics or delivery operations and robust team-handling skills.

Key Responsibilities
Manage daily operations at the delivery center, including shipment receiving, sorting, dispatch, and delivery coordination.
Supervise and guide delivery executives and center staff.
Monitor daily delivery performance and ensure shipments are delivered within defined timelines.
Track pending, undelivered, and returned shipments and take corrective action.
Coordinate with delivery executives, hub teams, customers, and other internal departments.
Maintain accurate records of shipments, deliveries, returns, and operational activities.




Monitor attendance, productivity, and performance of the team.
Handle operational issues and resolve day-to-day delivery-related escalations.
Ensure compliance with company processes, safety standards, and operational guidelines.
Prepare daily/weekly operational reports and share performance updates with management.
Identify process gaps and suggest improvements to increase delivery efficiency and customer satisfaction.

Requirements
Minimum 1 year of experience in logistics, courier, last-mile delivery, warehouse, or delivery center operations.
Prior experience in team supervision or team coordination is preferred.
Good communication and interpersonal skills.
Ability to manage and motivate a team.
Basic knowledge of MS Excel and operational reporting.
Robust problem-solving and coordination skills.
Willingness to work in a fast-paced delivery/operations environment.
Candidates who can work in Sriperumbudur or Arakkonam are preferred.

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