Job Summary

We are currently seeking a Field Tech Associate - Trouble Shooting to join our team in Mumbai, Maharashtra, India.

Role Responsibilities
Be a contributing member of the EUC Team providing support to End Users in a Client Workplace
Work is guided by operational and project objectives and measured on SLAs, CSFs KPIs aligned to the same.
Work on Day-to-Day Incident Resolution Request Fulfilment aligned to ITIL Framework
Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.
Learn current and emerging technologies as needed, guided by business requirements.

Requirements and Preferences
1 to 3 Yearsexperience in End User Computing,



IT Support, Asset Management needed.
Good troubleshooting skills in Windows, Office, COTS End User Hardware Support
Basic understanding of ITL Framework is a must.
Experience in using ITSM Tools like Service Now, Remedy etc.
Positive Communication Skills (Written Spoken) in English
Ability to physically perform general office requirements.
Must be able to perform essential responsibilities with or without reasonable accommodations.
Willingness to work on rotational shifts 24x7.
Travel including overnight domestic may be required.

📌 Field Tech Associate Trouble Shooting Mumbai
🏢 NTT DATA Business Solutions
📍 Mumbai