Key Responsibilities

Video Conferencing Operations
Manage and support daily video conferencing activities across meeting rooms and conference facilities.
Schedule, initiate, and monitor meetings on platforms such as Microsoft Teams, Cisco Webex, Zoom, Google Meet, and other collaboration tools.
Ensure all audio, video, and content-sharing functionalities are operational before the start of meetings.
Provide in office and remote support during executive, management, and customer meetings.

Meeting Room Management
Conduct daily health checks of conference room equipment.
Verify proper functioning of cameras, microphones, speakers, displays, codecs, and control panels.
Coordinate room setup and readiness for board meetings, webinars, training sessions, and hybrid events.
Maintain conference room inventory and documentation.

Troubleshooting & Technical Support
Diagnose and resolve issues related to audio, video, network connectivity, and conferencing applications.




Troubleshoot Microsoft Teams Rooms, Zoom Rooms, Cisco Webex devices, Poly, Logitech, Crestron, and related AV equipment.
Escalate unresolved issues to OEMs or higher-level technical teams.
Maintain incident logs and resolution records.

Network & Infrastructure Support
Perform basic network troubleshooting including IP connectivity, DNS, DHCP, VLAN, and internet-related issues impacting conferencing services.
Coordinate with network and system administrators for issue resolution.
Monitor bandwidth utilization affecting video conferencing performance.

User Support
Assist users in joining meetings and using collaboration tools effectively.
Provide executive/VIP support during critical meetings.
Conduct basic user training on video conferencing platforms.

📌 Video Conference Engineer Kolkata
🏢 Shree Sai Pawan Enterprise
📍 Kolkata