Roles and Responsibilities
Manage client relationships through regular communication, meetings and follow-ups, ensuring a high level of client satisfaction.
Meet clients periodically to understand their requirements, upcoming activities, priorities and content opportunities.
Act as the primary point of contact between the client and the internal content, design, video and digital teams.
Understand each clients goals and translate them into explicit social media requirements and actionable briefs for the internal team.
Coordinate social media calendars, shoots, approvals and deliverables, ensuring work is completed on time.
Maintain an understanding of the clients social media presence across Instagram, Facebook, YouTube and other relevant platforms.
Build solid, professional relationships with clients and proactively identify opportunities to improve their digital presence.

Desired Candidate Profile
1–3 years of experience in Client Servicing,



Account Management, Client Relationship Management or a similar client-facing role, preferably in a digital marketing, advertising, media or healthcare workplace.
Comfortable meeting clients in person and handling regular client calls and discussions independently.
Good understanding of Social Media Marketing and platforms such as Instagram, Facebook and YouTube.
Strong communication, coordination and interpersonal skills.
Ability to understand client requirements, communicate them clearly to internal teams and follow through until completion.
Confident, organised and comfortable managing multiple client accounts simultaneously.
Good written and verbal communication skills.
Having a two-wheeler/own vehicle for client visits will be an added advantage.

📌 Client Relationship Manager Chennai
🏢 Soul Stories Media
📍 Chennai