Job Description Summary

The RCA (Root Cause Analysis) Leader is a critical role within the Product Services team, responsible for leading systematic investigations into product failures, service issues, and quality incidents. This position drives continuous improvement by identifying underlying causes of problems and implementing effective corrective and preventive actions.
Job Description

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Roles and Responsibilities
Root Cause Analysis & Investigation
Lead and facilitate complex root cause analysis investigations for product failures, customer complaints, and service-related incidents
Apply structured problem-solving methodologies (8D, 5 Why, Fishbone/Ishikawa, FMEA, etc.)
Coordinate cross-functional investigation teams to gather data, analyze trends, and identify root causes
Document findings with detailed technical reports and presentations for stakeholders
Problem Resolution & Continuous Improvement
Develop and implement effective corrective and preventive actions (CAPA)
Track and verify the effectiveness of implemented solutions




Drive closure of quality issues and ensure lessons learned are communicated across the organization
Establish metrics and KPIs to measure RCA effectiveness and impact on product quality
Cross-Functional Leadership
Partner with Engineering, Manufacturing, Quality, Field Service, and Customer Support teams
Facilitate RCA review meetings and ensure timely resolution of issues
Mentor team members on RCA methodologies and best practices
Act as subject matter expert for problem-solving techniques
Customer & Stakeholder Management
Interface with customers during critical product issues requiring RCA
Provide regular updates to leadership on investigation status and findings
Support customer-facing teams with technical expertise during escalations
Ensure customer satisfaction through timely and thorough issue resolution

Required Qualifications
### Education
Bachelor's degree in Engineering or related tech

📌 Product Services Controls – Rca Leader Bengaluru
🏢 GE
📍 Bengaluru