Position: Customer Support Executive – Voice Process
Process: UK Voice Process
Shift: UK Shifts /Night Shifts
Employment Type: Full time
Location: [Banglore]
Experience: Freshers & Experienced Candidates can apply

Job Responsibilities
Handle inbound and/or outbound customer calls for UK-based customers.
Understand customer queries and provide accurate, qualified solutions.
Maintain a polite, empathetic, and customer-focused approach throughout the interaction.
Resolve customer complaints and service-related issues effectively.
Document customer interactions and update relevant information in the system.
Follow company policies, quality standards, and call-handling procedures.
Achieve assigned targets related to call quality, productivity,



and customer satisfaction.
Escalate complex issues to the appropriate team when required.

Candidate Requirements
Excellent verbal communication skills in English.
Valuable listening and interpersonal skills.
Ability to understand and communicate with UK customers confidently.
Basic computer knowledge and typing skills.
Customer-service-oriented attitude.
Willingness to work in UK shifts, including evening/night shifts.

Pay: ₹296,021.14 - ₹500,000.00 per year

Work Location: In person

📌 Business Process Associate Bengaluru
🏢 Urban Hire technology
📍 Bengaluru