We are looking for an
Enterprise Technical Support Engineer
with solid hands-on experience in
Microsoft 365 administration, Windows administration, Active Directory, Entra ID (Azure AD), and enterprise end-user support
.

The ideal candidate will have experience working in a
Managed Services / MSP or multi-tenant environment
, supporting multiple customer environments while maintaining solid SLA, troubleshooting, and customer service standards.

Key Responsibilities:
Provide L1/L2 support for
Microsoft 365, Windows, Active Directory and Entra ID
.
Troubleshoot
Outlook, Teams, OneDrive, SharePoint and other Microsoft 365 applications
.
Manage and troubleshoot user accounts, authentication, permissions and access issues.
Provide hands-on support for
Windows desktops/laptops, hardware, peripherals and business applications
.
Troubleshoot basic
LAN, Wi-Fi, DNS and DHCP
connectivity issues.
Support endpoint management activities using
Microsoft Intune
; exposure to Autopilot is an advantage.
Manage incidents and service requests in an
ITSM environment
,



ensuring SLA adherence and accurate documentation.
Work across
multiple customer/tenant settings
, adapting to different technologies, configurations and support processes.
Collaborate with internal technical teams and customer stakeholders for issue resolution and escalation.
Contribute to knowledge articles, SOPs and continuous improvement initiatives.

Required Skills:
3+ years of experience in
Enterprise IT Support / EUC / Technical Support / Managed Services
.
Bachelor’s degree
in IT, Computer Science, Engineering, or a related field; equivalent relevant experience may be considered.
Strong hands-on experience in
Microsoft 365 Administration
.
Good knowledge of
Windows Administration
.
Hands-on experience with
Active Directory and Entra ID (Azure AD)
.
Strong
end-user, hardware and software troubleshooting
experience.
Working knowledge of
Intune, networking and ITSM/Incident Ma

📌 Desktop Support Engineer Bengaluru
🏢 Surya Technologies
📍 Bengaluru