Key Responsibilities
Handle customer queries through calls and chats.
Understand travel requirements and recommend suitable tour packages.
Manage inbound and outbound tour inquiries and follow-ups.
Lead and manage the customer service team, including team briefing, attendance, and performance monitoring.
Maintain accurate customer records and reports.
Coordinate with the operations team for smooth service delivery.
Resolve post-booking concerns, escalations, and customer issues.
Ensure effective communication and excellent customer service.

Candidate Requirements
2+ years of experience in Customer Service/Travel & Tourism.
Solid communication and interpersonal skills.
Experience in team handling, record maintenance, attendance management, and team briefing.
Customer-focused with valuable problem-solving and multitasking abilities.
Knowledge of UK and European destinations will be an added advantage.

📌 Am/tl Customer Service Mumbai
🏢 Star Tours Holidays
📍 Mumbai