Responsible for handling and end to end resolution of complaints received on Escalation channels like RBI, PNO, Nodal officer and online grievance portals
Interact and engage with assigned regional RBI offices i.e. CEPC and Banking Ombudsman offices
Compliance Adherence
TAT Adherence
Performance Dashboards
Service Level Management
Control Repeat complaints and contacts
Quality of resolution
Data Analysis and Publishing performance dashboards
Business Reviews
Compliance Monitoring
Candidate must be open to work in extended hours to meet the timelines of regulator.
Willing to travel and sometime he/she will have to travel on weekly off as well.
Must be well versed with RBI circulars specifically Integrated BO scheme and other relevant circular pertaining to customer service and KYC.
Must be able to analysis/investigate on fraud/Risk related scenarios.
Must have valuable communication and email drafting skill.
Also candidate shall possess situation handling and conflict management skill

📌 Rbi Complaint Management Gurugram
🏢 Airtel Payments Bank
📍 Gurugram