Company: Suryabala River
Location: Mettupalayam Road, Coimbatore
Job Type: Full time

About us

Suryabala Group of Companies is a leading automobile group with 33+ years of experience in the automotive industry and a strong presence across Tamil Nadu with 50+ outlets. Our portfolio includes leading brands such as JCB, Honda, Ather, Suzuki, VinFast, River, and other automotive brands.

Key Responsibilities
Oversee and manage end-to-end service operations of the workshop.
Build and improve service volume at the current setup.
Ensure all workshop operations comply with applicable legal and statutory requirements, including Pollution Control Board, Labour Welfare Board and other regulations.
Effectively manage the workshop team, including technicians and service staff.
Ensure strict adherence to service quality standards and company processes.
Drive workshop profitability through effective resource and operational management.
Monitor and achieve key service KPIs, including:

o Service Retention

o Service TAT

o Parts Target

o NPS

o VAS Sales





o Customer Satisfaction
Monitor workshop performance and identify opportunities for continuous improvement.
Maintain high standards of customer experience and service quality.
Coordinate with internal teams to ensure smooth and effective workshop operations.

Ideal Candidate
Degree / Diploma/ Mechanical.
Minimum 5+ years of experience in automotive workshop/service operations.
Solid experience in workshop management and service operations.
Excellent technical and communication skills.
Strong people management and leadership skills.
Good understanding of service KPIs, workshop profitability and customer satisfaction.
Knowledge of automotive service processes and statutory compliance.
Ability to multitask, manage teams and handle operational challenges effectively.
Candidates with experience in automobile dealerships, EV service, or two-wheeler/four-wheeler service operations will be preferre

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