Role & Responsibility :
Lead/assist in business process assessment, re-engineering and transformation initiatives for power utilities/DISCOMs.
Understand existing business processes, identify gaps and inefficiencies, and recommend optimized To-Be processes.
Conduct stakeholder consultations with utility departments to understand business and operational requirements.
Prepare As-Is and To-Be process maps, business process documents, workflows and requirement specifications.
Provide domain expertise for digital transformation initiatives across:
Smart Metering / AMI
MDMS (Meter Data Management System)
Commercial Operations
CRM
ERP
Revenue Management
SCADA / ADMS / OMS
GIS / ArcGIS
Analyse the impact of technology implementation on existing utility processes and recommend appropriate process changes.
Support identification and documentation of functional and business requirements for IT/digital solutions.
Coordinate with DISCOM/business teams, technology teams, system integrators, OEMs and other stakeholders for requirement finalization.




Support preparation and review of RFPs, technical specifications, scope of work, functional requirements and evaluation criteria for utility transformation projects.
Assist in evaluation of technology solutions and assess their alignment with utility business processes and requirements.
Support implementation teams during process transition, system integration, UAT and go-live activities.
Identify process dependencies across billing, metering, revenue, customer service, network operations and other utility functions.
Recommend process standardization and automation prospects to improve operational efficiency and customer service.
Develop business cases, process improvement recommendations, management presentations and transformation reports.
Monitor implementation progress against defined business requirements and transformation objectives.
Identify implementation risks, process gaps

📌 Utility Business Process Bhopal
🏢 BDO India
📍 Bhopal