Job Summary

We are currently seeking a Messaging Services Senior Specialist to join our team in Bangalore, Karnataka, India.

Responsibilities
Providing steady state support to the email and collaboration infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities.
Expert on M365 services-Microsoft Teams, M365 productivity apps and SharePoint Online.
A customer-centric approach with a focus on delivering high-quality support.
Robust verbal and written communication skills, with the ability to explain technical concepts to end users.
Understanding their requirements and creating a positive client experience throughout the total client journey.
Flexible working in shifts supporting 24x7 steady state operations.
Individuals understand their own area and can perform all facets of their role. Valuable analytical, excellent communication and problem-solving skills - energetic, self-motivated and self-sufficient in accomplishing tasks.




Works on abstract and complex problems requiring evaluation of intangible variables.
Integrates trends, data and information into plans, deliverables and recommendations.
Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
Regularly exercises discretion and independent judgment on technical matters.
Positive working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
Builds deeper understanding of processes, procedures, customers and organization. Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning.

Technical Skillset
Support and Administration of Microsoft Teams across the organization, including integration with other Microsoft 365 services.
Monitor T

📌 Messaging Services Senior Specialist Bengaluru
🏢 NTT DATA Business Solutions
📍 Bengaluru