Role & responsibilities Description:

10+ years in CMDB / Configuration Management / ITOM roles. 5+ years hands-on experience with ServiceNow CMDB. Robust expertise in CSDM framework, Service Mapping, Discovery, Service Graph Connectors, CI normalization and reconciliation. Experience building CMDB for Hybrid cloud settings, Enterprise-scale infrastructure, and Business applications. Robust understanding of ITSM processes, ITOM, AIOps and observability. Experience running CMDB governance and certification programs.

Responsibilities
10+ years in CMDB / Configuration Management / ITOM roles
5+ years hands-on experience with ServiceNow CMDB
Strong expertise in CSDM framework
Service Mapping
Discovery
Service Graph Connectors
CI normalization and reconciliation
Experience building CMDB for Hybrid cloud environments
Enterprise-scale infrastructure
Business applications
Strong understanding of ITSM processes
ITOM
AIOps and observability
Experience running CMDB governance and certification programs

Skills
ServiceNow Platform
CSDM
CMDB
Configuration management

📌 Servicenow Itom Specialist Bengaluru
🏢 Tekskills
📍 Bengaluru