Operational Risk Identification & Assessment
Conduct detailed investigations into complaints received from internal and external stakeholders.
Execute branch, field, and special investigations as per approved schedules and management of directives.
Gather evidence, validate facts, conduct interviews, and analyze records to establish findings.
Ensure that all investigations are conducted objectively, confidentially, and in accordance with organizational guidelines.

Fraud Risk Assessment & Prevention
Investigate suspected frauds, process deviations, misconduct, and policy violations.
Identify the root causes of fraud incidents and operational lapses.
Recommend preventive, corrective, and control enhancement measures to minimize recurrence.
Assist business and support functions in strengthening fraud prevention mechanisms.

Reporting & Documentation
Prepare explicit, accurate, and comprehensive investigation reports with supporting evidence.
Maintain investigation trackers, complaint trackers, and case management records as per prescribed formats.




Ensure investigation observations, documents, photographs, statements, and supporting evidence are properly archived for future reference.
Submit investigation findings within approved turnaround timelines.

Compliance & Governance
Stay updated on company policies, procedures, regulatory requirements, and statutory compliance applicable to the financial services industry.
Ensure investigations are conducted in line with approved Risk Management and Fraud Risk Management (FRM) policies.
Monitor adherence to investigation protocols and escalation frameworks.
Highlight responsible control gaps, process breaches, and policy violations to management.

Preferred Background
Candidates from Banking, NBFCs, Housing Finance Companies, Audit Firms, Investigation Agencies, Risk Control Units (RCU), or Fraud Risk Management functions.
Prior experience in complaint investigations, fraud investigations, vigilan

📌 Senior Internal Investigator Indore
🏢 Vistaar Finance
📍 Indore