Key Responsibilities
Welcome and greet guests in a friendly and qualified manner.
Handle guest check-in and check-out procedures efficiently.
Manage room allocations, reservations, cancellations, and modifications.
Respond to guest requests, queries, and complaints promptly.
Maintain accurate guest records and update information in the PMS.
Handle cash, credit card transactions, billing, and settlement procedures.
Answer and transfer telephone calls professionally.
Coordinate with Housekeeping, F&B;, Maintenance, and other departments for guest requirements.
Maintain knowledge of hotel facilities, services, room types, and local attractions.
Follow hotel SOPs, security procedures, and guest-service standards.
Maintain cleanliness and organization of the front desk area.
Assist with upselling rooms and hotel services where appropriate.
Prepare shift reports and complete proper handover to the next shift.
Ensure guest confidentiality and compliance with hotel policies.

Pay: ₹15,000.00 - ₹17,000.00 per month

Work Location: Hybrid remote in Nashik, Maharashtra (Nashik)

📌 Front Office Nashik
🏢 Regenta Resort Soma Vine Village
📍 Nashik