Job Description - Cluster Leads
Operations Management
Manage end-to-end facility operations across multiple sites.
Ensure smooth delivery of hard and soft FM services.
Maintain service levels as per client SLAs and contractual commitments.
Conduct regular site audits and inspections.
Monitor asset performance and maintenance schedules.

Team Management
Ensure adequate staffing and manpower planning.

Client Relationship Management
Act as the primary escalation point for client concerns.
Build solid relationships with client stakeholders.
Conduct periodic review meetings with clients.
Ensure high client satisfaction and timely issue resolution.

Financial Management
Support revenue enhancement prospects.

Vendor Management
Ensure contract compliance and performance standards.

Compliance & Safety
Ensure compliance with statutory, regulatory, EHS, and company requirements.
Monitor safety practices and conduct safety audits.
Ensure proper documentation and record maintenance.
Drive zero-incident culture across all sites.





Reporting & Governance
Prepare and submit operational MIS reports.
Track KPIs, SLA performance, and action plans.
Present performance updates to management and clients.
Support business reviews and audits.

Continuous Improvement
Identify opportunities for process improvement and cost savings.
Implement best practices across all managed sites.
Drive digital adoption and operational efficiency initiatives.

Branch Inspections
Conduct scheduled inspections across all assigned sites.
Evaluate site performance against organizational standards, SOPs, and client requirements.
Identify operational, safety, compliance, and service-delivery gaps.
Publish Branch Inspection Reports with actionable recommendations.
Track action closure and drive continuous improvement across the cluster.
Benchmark branch performance and share best practices across sites.

📌 Cluster Operations Lead Pimpri Chinchwad (India)
🏢 JLL
📍 India