DUTY MANAGER (DM) – JOB DESCRIPTION

Company: PVR INOX
Position: Duty Manager (DM)
Department: Operations
Location: As per business requirement
Reporting To: Cinema Manager / Cluster Manager

Job Purpose

To manage the day-to-day operations of the cinema, ensure excellent customer service, maintain operational standards, and lead the team effectively during the assigned shift.

Key Responsibilities
Manage the overall cinema operations during the assigned shift.
Ensure smooth functioning of Box Office, F&B;, Guest Services, Housekeeping, Security, and other operational areas.
Supervise, guide, and motivate team members to achieve operational and sales targets.
Ensure excellent customer service and promptly resolve customer complaints and concerns.
Monitor ticketing, F&B; sales, cash handling, stock, and daily operational activities.
Ensure proper opening and closing procedures are followed.
Monitor cleanliness, hygiene, grooming, and safety standards across the cinema.
Ensure compliance with company SOPs, policies, and statutory requirements.




Coordinate with Security, Housekeeping, F&B;, Technical, and other departments for smooth operations.
Conduct regular floor rounds and ensure all areas are maintained as per PVR INOX standards.
Monitor staff attendance, duty rosters, breaks, and manpower deployment.
Prepare and maintain daily operational reports and shift handover reports.
Handle emergency situations and escalate critical issues to the concerned management.
Ensure proper handling of cash, inventory, equipment, and company assets.
Support the Cinema Manager in achieving revenue, customer satisfaction, cost control, and operational targets.
Conduct briefings and provide feedback to team members.
Ensure all audit and compliance requirements are completed within timelines.

Key Skills
Solid leadership and team-management skills
Positive communication and interpersonal skills
Customer-service orientation
Problem-solving and decisio

📌 Duty Manager Mysuru
🏢 PVRINOX
📍 Mysuru