Key Responsibilities
Attend to customer enquiries through phone calls, WhatsApp, email and other communication channels.
Receive and respond to customer enquiries in a qualified and timely manner.
Understand customer requirements and provide relevant information about vehicles, services and dealership facilities.
Follow up with prospective and existing customers regularly.
Coordinate with the Sales and Service teams to ensure timely resolution of customer requirements.
Schedule showroom visits, test drives, service appointments and customer meetings as required.
Maintain accurate customer details and interaction records in the CRM system.
Ensure all customer leads and follow-ups are updated within the prescribed TAT.
Make reminder calls for pending enquiries, appointments and follow-ups.
Support customer retention and encourage repeat visits and referrals.
Handle customer concerns professionally and escalate unresolved issues to the concerned manager.
Conduct customer satisfaction follow-ups after vehicle delivery or service.




Maintain daily customer interaction and follow-up reports.
Prepare and submit required MIS reports to the reporting manager.
Coordinate with internal departments to ensure smooth customer handling.
Follow dealership customer experience standards and prescribed processes.
Maintain confidentiality and accuracy of customer information.

Qualification & Experience
Graduate in any discipline.
Candidates with experience in customer relationship management, automobile dealership, tele-calling or customer service will be preferred.
Freshers with positive communication and customer-handling skills may also be considered.

Required Skills
Good verbal and written communication skills.
Customer handling and relationship management.
Telephone etiquette.
Follow-up and persuasion skills.
Basic computer knowledge.
CRM knowledge is an added advantage.
Valuable coordination and interpersonal skills.
Ability to h

📌 Customer Relationship Executive Pathanamthitta (India)
🏢 Autobahn Mobility
📍 India