Job Summary

We are currently seeking a Transition Advisor to join our team in Bangalore, Karnataka, India.

Transition Advisor

We are seeking an experienced Digital Workplace Transition Lead to manage end-to-end service transitions from clients or incumbent vendors into NTT DATA's India Delivery Center and/or global delivery model. This role requires solid expertise in transition governance, knowledge transfer planning, service readiness, risk management, stakeholder coordination, and offshore ramp-up-specifically for the Digital Workplace portfolio (Service Desk, EUC/Endpoint, Field Services, M365/Collaboration, Identity, Asset/CMDB, DeX, automation). In addition to delivery transitions, the Transition Lead will play a key role in pre-sales transition solutioning, including transition approach design, estimates, transition plans, and presenting transition strategy in RFPs/orals to build client confidence.

Responsibilities 1) Transition Planning Strategy (Digital Workplace)
Develop comprehensive Digital Workplace Transition Plans including scope, timelines, milestones,



governance, and acceptance criteria.
Define and execute transition approach (phased / wave-based / big-bang) based on risk and service criticality.
Establish Knowledge Transfer (KT) strategy (role-based KT, tower-wise KT, service-based KT, hypercare readiness)
Define RACI, communication plan, escalation matrix, and cross-tower dependency map
Drive integrated transition across workplace services: Service Desk, Field Services, EUC/Endpoint, M365, Asset, DeX, Automation
Ensure tool/process alignment for transition (ITSM workflows, reporting, service catalog, knowledge, runbooks)

2) Knowledge Transfer Service Readiness
Lead KT sessions from client/incumbent vendors to delivery teams (India and/or global teams)
Ensure documentation completeness (SOPs, runbooks, SLAs/OLAs, workflows, access guides, known errors, scripts) and repository setup
Validate process mapping (AS-IS TO-BE) and

📌 Transition Advisor Bengaluru
🏢 NTT DATA Business Solutions
📍 Bengaluru