We are currently seeking a Helpdesk Senior Associate - Mac Support to join our team in Bangalore, KarnAtaka (IN-KA), India (IN).
Requirements
Helpdesk Senior Associate at Grade-5 position in Service Desk
Must be a Graduate. B. Tech/B. E or any other technical degree preferred
Valuable communication skills with a minimum of 1 year of international calling experience
Positive comprehension writing skills.
Must possess excellent customer handling skills
It should be comfortable to work in rotational shift with 24x7 support window
Familiarity with latest macOS
Experience in handling Apple workstations (MacBook, iMac etc.)
Experience in supporting Apple device (MacBook, iMac).
Job Description
Provide L2 with technical guidance in activities associated with identification,
prioritization resolution of reported problems through Phone, Email Chat.
Activities include recognition, research, isolation, resolution follow up steps.
Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
Robust troubleshooting knowledge of macOS, Apple Hardware, Safari, Chrome, MS Office COTS applications etc.
Sound knowledge of ITIL best practices around Incident Request Management procedures.
Understanding on how MDM solutions (Jamf/Intune) work.
Apple Device Support Certification (Added advantage).
Familiarity with Jamf Pro (Added advantage)
📌 Helpdesk Senior Associate Bengaluru
🏢 NTT DATA Business Solutions
📍 Bengaluru
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