Job Title: CRM & Online Sales Executive (Luxury Fashion)

Location: Kolkata (In office)

About the Role

VAAYU is looking for a proactive and customer-focused CRM & Online Sales Executive to manage customer interactions and drive online conversions. This is a hands-on role combining customer engagement, sales follow-ups, and order coordination across WhatsApp and Instagram.

Key Responsibilities
Customer Query Management:

Respond to all customer queries on WhatsApp & Instagram promptly and professionally
Abandoned Cart Recovery:

Follow up with customers to recover abandoned carts and improve conversion rates
Online Sales Conversion:

Engage with customers, recommend products, and close sales through personalized interaction
COD Order Confirmation:

Call and confirm COD orders before dispatch to reduce RTO
Payment Tracking:

Track and update all payments received via website and WhatsApp
Returns & Alterations:





Coordinate return pickups and manage alteration requests efficiently
RTS (Ready to Ship) Updates:

Ensure all prepared orders are marked Ready to Ship in the system
Reporting:

Share weekly reports on sales, conversions, returns, and customer interactions

Requirements
1–4 years experience in CRM, online sales, or customer handling
Solid communication skills (English & Hindi; Bengali is a plus)
Experience with WhatsApp/Instagram customer handling
Organized, responsive, and sales-oriented mindset

What We’re Looking For
Someone who is quick, reliable, and customer-first
Comfortable handling multiple chats and follow-ups daily
A problem-solver who can coordinate across teams (sales, warehouse, logistics)
Interest in fashion / luxury / D2C brands is a plus

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Crm & Online Sales Executive Luxury Fashion Kolkata
🏢 At VAAYU under OakTree
📍 Kolkata