Key Responsibilities
Resolve customer issues via telephone, email, or remote sessions to ensure seamless operations.
Identify, escalate, and manage complex issues to vendors following process guidelines.
Collaborate with technology teams to diagnose and isolate causes of complex infrastructure issues.
Maintain quality in case documentation, adhere to SLA timeframes, and track operational metrics.
Perform within the team's productivity measures and contribute to the overall performance scorecard.
Handle problem management processes, conduct post-incident reviews, and provide root cause analysis.
Administer, operate, and manage vSphere Datacenter, ensuring optimal performance and security.
Implement and manage upgrades for ESXi and vCenter, ensuring compliance with latest standards.

Overview
a leading IT services client is a cutting-edge IT services organization focused on providing expertise to guide, integrate, and accelerate customer outcomes in digital transformation.
The team thrives on transforming insights into innovation,



matching the speed of business actions with market prospects in a hybrid IT world.
As a Senior VMware Compute Engineer, you will play a key role in deploying technology solutions swiftly to respond to market demands.
You will work closely with various technology teams to resolve complex issues and enhance operational efficiencies.
This role offers the prospect to be at the forefront of redefining IT services in an ever-evolving landscape.
In this role, you will ensure seamless VMware operations by addressing customer issues through various communication channels.
You will escalate issues to vendors when necessary and leverage internal resources to provide effective solutions.
Your expertise will be crucial in maintaining quality case documentation and adhering to service level agreements.
Additionally, you will be involved in problem management and conducting post-incident reviews.
The position is b

📌 Senior Vmware Compute Engineer Bengaluru
🏢 Net Connect
📍 Bengaluru