Position: Front Office Associate

Job Summary:
The Front Office Associate is responsible for managing the reception and front-office operations of the clinic, ensuring a professional, welcoming, and productive experience for patients and visitors. The role involves patient coordination, appointment scheduling, communication, billing support, documentation, and coordination with physiotherapists and the management team.

Key Responsibilities:
Greet and welcome patients and visitors in a qualified and courteous manner.
Manage patient appointments, scheduling, rescheduling, and cancellations.
Handle incoming and outgoing calls, WhatsApp messages, emails, and other patient inquiries.
Register new patients and maintain accurate patient information and records.
Explain clinic services, treatment procedures, packages, and applicable charges to patients.
Coordinate patient flow and ensure smooth communication between patients, physiotherapists, and other staff.
Manage billing, payment collection, receipts, and basic daily cash/transaction records.




Follow up with patients regarding appointments, treatment schedules, pending payments, and feedback.
Maintain confidentiality of patient information and comply with clinic policies and SOPs.
Ensure the reception and front-office area is clean, organized, and presentable.
Maintain appointment registers, daily reports, attendance records, and other administrative documentation.
Support patient feedback collection and escalate complaints or concerns to the appropriate management personnel.
Coordinate with the clinical team to minimize waiting time and ensure a smooth patient experience.
Assist management with routine administrative and front-office tasks.
Promote a positive, patient-friendly setting and uphold the professional standards of the clinic.

Qualifications:
Bachelor's degree or equivalent qualification in any relevant discipline.
Previous experience in front office, reception, health

📌 Front Office Associate Valasaravakkam
🏢 Fettle Health and Heal
📍 Valasaravakkam