Job Summary

We are looking for a Field Technician to handle installation, maintenance, troubleshooting, and repair of ISP network connections, including FTTH and fiber-optic networks. The technician will be responsible for ensuring timely service delivery and maintaining network quality at customer locations.

Key Responsibilities
Install and activate FTTH broadband connections at customer premises.
Perform fiber optic cable laying, routing, termination, and basic splicing.
Configure and troubleshoot ONT/ONU, Wi-Fi routers, and customer-premises equipment (CPE).
Identify and resolve internet connectivity, signal, and network-related issues.
Perform fiber testing using power meters, VFL, OTDR, and other relevant tools.
Attend customer complaints and service requests within the assigned SLA.
Carry out preventive and corrective maintenance of the access network.
Check fiber signal levels and identify cable cuts, attenuation, and connectivity issues.
Coordinate with the NOC, L2/L3 teams, and installation teams for complex technical issues.




Maintain proper records of installations, complaints, materials, and completed jobs.
Ensure protected handling of fiber cables, tools, equipment, and company assets.
Follow company safety procedures and technical standards.
Travel to customer and network locations as required.

Required Skills
Basic knowledge of FTTH, GPON, fiber optics, LAN, WAN, and networking.
Knowledge of IP addressing, DHCP, DNS, and basic router configuration.
Ability to use fiber testing and troubleshooting tools.
Valuable problem-solving and customer-handling skills.
Willingness to work in outdoor/field conditions.
Ability to work independently and as part of a technical team.

Qualification
ITI / Diploma / 12th / equivalent technical qualification.
0–3 years of experience in ISP, FTTH, telecom, broadband, or networking field.
Freshers with relevant technical knowledge may also be considered.

Additional Requirements
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📌 Field Technician Coimbatore
🏢 SKYPLAY IPTV SERVICES PRIVATE
📍 Coimbatore