Job Summary

NTT DATA strives to hire exceptional, cutting-edge and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Associate Director - Full Time to join our team in Noida, Uttar Pradesh, India.

Responsibilities
Responsible for SLAs KPIs
Responsible for customer/stakeholder relationship management.
Analyze the problem with the team and counterparts and suggest a solution
Responsible for Service Improvement plans and Continuous improvement plans.
Responsible for Cost Savings and Productivity Improvement initiatives
Participate in business/people related projects
Demonstrates exceptional organizational skills.
Demonstrates ability and success working in a team setting.
Exhibits passion and alignment with our vision, values operating principles.
Provide cross functional support
Managing 24x7 Operations
Responsible for the performance of the teams, team leads
Responsible in terms of best practice sharing, team building exercises,



guidance and mentoring team member
Responsible for upskilling / cross skilling team members
People attrition management.
First-level leader of non-exempt, exempt and first- level Supervisors.
Provides guidance and recommendations that drive results to improve business processes and client service delivery.
Manages the coordination of activities of a section or group with responsibility for results in terms of costs, methods, and team members.
May lead cross functional projects or processes.

Requirements
Must have 8 plus solid years of Service Desk experience, 2 years in managing delivery for service desk.
Sound Industry Domain Knowledge
Solid Communication Presentation skills
People Management skills
Stakeholder management.
Budget / Cost pyramid management
Transition management
Project management
Exceptional listening abilities and detail oriented
Demonst

📌 It Associate Director Noida
🏢 NTT DATA Business Solutions
📍 Noida