We are hiring an experienced Female Tele Caller / Inbound Calling Executive for a leading healthcare organization in Hyderabad. The ideal candidate should have excellent communication skills and prior experience handling inbound patient calls, appointment scheduling, customer support, enquiry handling, follow-up calls, and patient relationship management. Candidates with hospital, healthcare, diagnostic centre, IVF, clinic, or medical industry experience will be given preference.

Key Responsibilities
Handle incoming (Inbound) patient calls professionally and courteously.
Assist patients with appointment bookings, rescheduling, and cancellations.
Answer enquiries regarding hospital services, doctors, departments, treatments, diagnostics, and healthcare packages.
Provide accurate information about hospital facilities and patient services.
Maintain excellent patient relationships and deliver exceptional customer service.
Follow up with patients regarding appointments, reports, procedures, and consultations.
Coordinate with doctors, nursing staff, reception, billing,



and other hospital departments.
Resolve patient queries efficiently and escalate issues when necessary.
Update patient information accurately in CRM, HIS, EMR, or hospital management software.
Maintain call records, enquiry logs, and daily reports.
Achieve daily and monthly call quality and service targets.
Ensure confidentiality of patient information and comply with hospital policies.

Required Skills
Robust Inbound Calling Experience
Excellent Communication Skills
Customer Service Skills
Patient Counselling
Appointment Scheduling
Telecalling
Patient Relationship Management
Call Handling
Customer Support
Telephone Etiquette
Active Listening
Problem Solving
CRM Software Knowledge
Hospital Management Software
Time Management
Multi-tasking
MS Office (Excel, Word, Outlook)

Preferred Candidate Profile
Female Candidates Only
Minimum 1 year of Telec

📌 Walk In Telecaller Serilingampalle M (Serilingampalle (M))
🏢 Meera Empower
📍 Serilingampalle (M)