Key Responsibilities:
Monitor fintech/Payment applications, POS terminals and

related supporting systems.
Monitor system alerts, perform initial diagnosis, and

escalate complex issues to the relevant teams (infra,

network, app support or vendor).
Track and ensure timely resolution of incidents and service

requests through the ITSM/ticketing tool.
Support merchant onboarding and transaction related

troubleshooting (POS, UPI, Soundbox, QR, etc.).
Maintain documentation for issues, resolutions, and

standard operating procedures (SOPs).

Position /Objective / Responsibilities:
Familiarity with POS systems, payment terminals, APIs and
transaction flow.
Experience with RDBMS (SQL, Oracle) for basic query
execution and log analysis.
Understanding of incident management tools (ServiceNow,
Jira, Fresh service, etc.).
Positive analytical and problem-solving skills.
Excellent communication and customer-handling skills.
Ability to work in a 24x7, including shifts or weekends if
required.
Any job assigned from time to time.

📌 Opening For App Support Mumbai
🏢 SBI Payments
📍 Mumbai