We are looking for a Customer & Platform Support Executive to handle queries and provide support to employers, recruiters, and job seekers using our recruitment platform.

Key Responsibilities
Handle employer and candidate queries through calls, email, chat, and tickets.
Resolve platform, login, registration, profile, job posting, and application-related issues.
Guide users on platform features and services.
Coordinate with the technical/development team for technical issues.
Follow up with users and ensure timely issue resolution.
Maintain proper records of queries and complaints.

Required Skills
Good verbal and written communication.
Basic technical troubleshooting knowledge.
Solid problem-solving and customer-handling skills.
Good knowledge of web-based platforms and MS Excel.
Ability to handle multiple queries and provide timely solutions.
Experience in customer support, recruitment portals, ATS, or SaaS platforms will be an advantage.

Perks:
Adaptable schedule
Paid sick time

Work Location: In person

📌 Customer & Platform Support Executive Makarba
🏢 Intelliworkz Business Solution
📍 Makarba