Job Overview:
We are looking for a Customer Support Executive to handle customer queries, provide timely assistance, and ensure a positive customer experience.

Key Responsibilities:
Handle customer queries through calls, WhatsApp, email, and other support channels.
Resolve customer issues and provide accurate information about courses, services, and processes.
Follow up with customers and ensure timely resolution of complaints.
Maintain customer records and update interactions in CRM/Google Sheets.
Coordinate with internal teams to resolve customer concerns.
Maintain skilled communication and ensure customer satisfaction.
Prepare basic daily/weekly support reports.

Requirements:
Good communication and interpersonal skills.
Basic knowledge of CRM, Google Sheets, and MS Excel.
Robust problem-solving and customer-handling skills.
Ability to manage multiple queries and work under pressure.
Prior experience in customer support/education industry is preferred.

Pay: ₹20,000.00 - ₹28,000.00 per hour

Advantages:
Adaptable schedule
Paid sick time
Paid time off

Work Location: In person

📌 Customer Support Executive Noida
🏢 IMTS Institute
📍 Noida