Role & responsibilities

Application Support Engineer Splunk / Grafana

Experience: 1- Years
Domain: Banking / Financial Services
Location: Mumbai

Role Summary

We are looking for an experienced Application Support Engineer with robust production/application support experience and hands-on exposure to Control-M, Splunk, and Grafana.

Provide L1/L2 application support for banking applications.
Monitor application health, jobs, alerts, and production settings.
Hands-on experience with Control-M for job scheduling, monitoring, and troubleshooting.
Use Splunk for log monitoring, analysis, and incident troubleshooting.
Use Grafana dashboards for application and infrastructure monitoring.
Analyze production issues and perform root cause analysis (RCA).
Handle incidents, service requests,



and problem management.
Coordinate with development, infrastructure, database, and other support teams.
Monitor batch jobs and resolve job failures within agreed SLAs.
Prepare incident reports, RCA documents, and operational reports.
Participate in production deployments, releases, and maintenance activities.
Follow ITIL processes and ensure SLA compliance.

Mandatory Skills
Application / Production Support
Control-M
Splunk
Grafana
Banking / Financial Services domain experience
Incident & problem management
Log analysis and troubleshooting
Valuable communication skills

📌 Ams Dynatrace Mumbai (India)
🏢 Experis
📍 India