Role Details
Designation: Engineer
Role: Technical Support (International Voice)
Job Location: Chennai Ambit IT Park, Ambattur
Shift: Night Shift
Transportation: Cab facility is available at an additional cost.
Compensation Structure
1 to 2 Years Experience: 4.10 LPA to 4.78 LPA (Maximum)
2+ Years Experience: 4.75 LPA to 5.50 LPA (Maximum)
Core Job Responsibilities
Handle international customer calls and troubleshoot technical issues.
Focus heavily on achieving First Contact Resolution (FCR).
Stay updated on newly released products and recent technical updates.
Deliver outstanding customer service with a friendly, skilled setting.
Sales Component: Position, pitch, and sell Premium Support Contracts to customers based on their technical needs and support entitlement.
Role & responsibilities
Preferred candidate profile
📌 Technical Support Chennai (India)
🏢 Orcapod Consulting Services
📍 India
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