Role & responsibilities
Provide L1/L2 technical support for Google Workspace Devices and RTC (Google Meet, Chat, Voice) issues.
Troubleshoot Chrome OS, Chrome Browser, Android, and Device Management-related issues.
Manage incidents end-to-end while meeting SLA and quality targets.
Perform root cause analysis (RCA) and resolve complex technical issues.
Administer and troubleshoot Google Admin Console policies and configurations.
Support Mobile Device Management (MDM) and enterprise device enrollment.
Troubleshoot networking issues involving TCP/IP, DNS, DHCP, Wi-Fi, VPN, and proxies.
Escalate complex issues to L3/SMEs with detailed diagnostics and logs.
Create and maintain knowledge articles, SOPs, and troubleshooting documentation.
Collaborate with cross-functional teams to improve customer experience and service quality.

Preferred candidate profile
3 to 8 years of experience in Technical Support, Product Support, or IT Support roles.




Hands-on experience with Google Workspace Administration and Google Admin Console.
Experience supporting Chrome OS, Chrome Browser, Android Enterprise, and Device Management solutions.
Knowledge of Google Meet, Google Chat, Google Voice, and RTC technologies.
Robust understanding of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and networking fundamental
Experience with Mobile Device Management (MDM), Active Directory, SSO, and enterprise identity management.
Proven ability to troubleshoot complex technical issues, perform root cause analysis, and drive issue resolution.
Excellent verbal and written communication skills with a customer-focused approach.
Experience working in SLA-driven support settings and handling escalations effectively.
Bachelor's degree in Science, Engineering, Information Technology, or a related field.
Google Workspace Administration certification is a plus.

📌 Google Workspace Support Engineer Chennai
🏢 Tata Consultancy Services
📍 Chennai