Workshop Manager – Maruti Suzuki Job Profile

A Workshop Manager at a Maruti Suzuki dealership is responsible for managing the overall service workshop operations, ensuring vehicle quality, customer satisfaction, technician productivity, and workshop profitability.

Key Responsibilities
Manage day-to-day operations of the Maruti Suzuki service workshop.
Supervise Service Advisors, Technicians, Team Leaders, and workshop staff.
Ensure vehicles are serviced and repaired according to Maruti Suzuki standards and SOPs.
Monitor job card opening, job allocation, repair progress, quality checks, and vehicle delivery.
Achieve workshop targets for:
Labour revenue
Parts sales
Customer-pay jobs
Productivity and efficiency
Vehicle retention
Customer satisfaction (CSI)
Monitor TAT (Turnaround Time) and ensure timely vehicle delivery.
Handle customer complaints and escalations and ensure proper resolution.
Coordinate with Parts, Warranty, Bodyshop, Insurance, and Sales departments.
Monitor technician productivity, efficiency, attendance, and performance.




Conduct regular quality inspections and final vehicle checks.
Control workshop expenses, overtime, consumables, and warranty/rework costs.
Ensure proper use and maintenance of special tools and workshop equipment.
Implement 5S, safety, cleanliness, and environmental standards.
Analyze workshop MIS/KPI reports and take corrective action.
Conduct staff training and motivate the team to achieve targets.
Maintain compliance with Maruti Suzuki dealer processes, audits, and quality requirements.

Significant KPIs

A Workshop Manager is commonly evaluated on:
CSI – Customer Satisfaction Index
Workshop productivity
Technician efficiency
Labour and parts revenue
Vehicle throughput
TAT
Repeat/complaint repairs
Customer retention
Workshop profitability
Quality and audit performance

Experience/Skills

Usually, the role requires:
Automobile/Mechanical qualification or relevant wo

📌 Workshop Manager Sahibzada Ajit Singh Nagar (India)
🏢 CM AUTO SALES
📍 India