WHO ARE WE LOOKING FOR?

We’re looking for an experienced US Tax skilled with:
7+ years of experience in US Individual and Business Tax
At least 2 years of experience in a supervisory role
Experience leading customer-support or tax operations teams
Robust knowledge of IRS regulations and state taxation
Experience handling customer queries through chat or written channels
Solid written communication and problem-solving skills
Immediate availability preferred

WHAT WILL YOU DO?
Lead, coach and mentor a team of US Tax Chat professionals
Supervise real-time customer interactions through chat channels
Ensure timely, accurate and customer-friendly responses
Monitor chat quality, productivity, response time and service levels
Support the team in resolving escalated and complex tax queries
Allocate workloads and ensure timely completion of deliverables
Ensure adherence to chat processes, quality standards and tax guidelines
Drive performance improvement and capability building
Keep the team updated on changes in tax laws and regulations





WHAT MAKES YOU A GREAT FIT?

US TAX EXPERTISE

Solid knowledge of US Individual and Business Tax, IRS regulations and state taxation

CHAT OPERATIONS

Ability to supervise live-chat queues, written responses and customer escalations

TEAM LEADERSHIP

Experience coaching teams and managing productivity, quality and performance

CUSTOMER FOCUS

Ability to resolve tax-related queries while delivering a positive customer experience

COMMUNICATION

Strong written communication, organisation and multitasking skills

QUALIFICATIONS

Bachelor’s degree in Accounting, Finance or a related field; EA, CPA or other relevant tax certification preferred

WHY JOIN PACIFIC GROUP?

GROW YOUR CAREER IN US TAX CHAT OPERATIONS
Lead a specialised US Tax Chat team
Handle diverse and complex customer queries
Build expertise in tax-support operations
Drive service quality and customer experience
Work in a collaborati

📌 Team Leader Hyderabad
🏢 PACIFIC GLOBAL SOLUTIONS
📍 Hyderabad