Key Responsibilities
Handle customer queries through Amazon Buyer-Seller Messaging, email, phone, and WhatsApp.
Assist customers with product information, order status, delivery, returns, refunds, warranty, and other post-sale queries.
Monitor Amazon orders and follow up on delayed, undelivered, refused, or delivery-attempted shipments.
Coordinate with courier partners for delivery reattempts, address issues, OTP problems, and urgent deliveries.
Handle Amazon return and refund requests within required timelines.
Manage and respond to A-to-Z Guarantee claims and prepare supporting documents for appeals.
Raise and follow up on Amazon Seller Central support cases.
Coordinate with warehouse teams for returns, wrong-product returns, damaged items, missing contents, and serial-number verification.
Maintain supporting records such as invoices, PODs, tracking details, packaging videos, product images, and return-unboxing videos.
Follow up with customers until their concerns are completely resolved.




Monitor negative seller feedback and other customer-service-related account issues.
Maintain daily records of enquiries, pending cases, resolved cases, returns, refunds, and claims.
Prepare daily/weekly customer-support reports for management.
Coordinate with Amazon, warehouse, logistics, accounts, and internal operations teams.
Ensure qualified communication and maintain a high level of customer satisfaction.

Skills Required
Valuable written and verbal communication skills.
Knowledge of Amazon Seller Central will be preferred.
Positive knowledge of customer support, returns, refunds, and logistics coordination.
Basic knowledge of Excel / Google Sheets.
Strong follow-up and problem-solving skills.
Ability to handle multiple customer cases and prioritize urgent issues.

Experience: Prior experience in Amazon / e-commerce customer support is preferred.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:
Health insurance
Provident Fund

Work

📌 Customer Support Associate Hyderabad
🏢 Doveberry Trading
📍 Hyderabad