Job Role: Customer Support Manager

Job Description
Manage and supervise a customer support team of 4 members.
Handle customer interactions through calls, chats, and field visits.
Conduct and support on-field training for team members.
Understand customer concerns and provide appropriate solutions.
Maintain professionalism, patience, and empathy while handling customers.
Record and track customer issues using basic software and support tools.
Monitor customer complaints and ensure timely resolution.
Escalate complex or unresolved issues to the relevant department.
Coordinate with internal teams to ensure a smooth customer support experience.
Monitor team performance and provide guidance wherever required.

Requirements
Valuable communication skills in English, Telugu, and Hindi.
Positive typing and customer-handling skills.
Familiarity with MS Excel, Odoo, ticketing systems, and common software/tools.
Prior experience in customer support is preferred but not mandatory.
Ability to manage a small support team effectively.
Valuable problem-solving and interpersonal skills.
Must have a personal laptop.

📌 Customer Support Manager Hyderabad
🏢 JobTrade
📍 Hyderabad