About the Role

Energy Exemplar is the leader in energy market/system simulation software, with its two platforms: PLEXOS and AURORA. These software platforms have a significant presence in global markets. We are seeking a confident, self-motivated, and professional person for the role of Associate Energy Market Analyst in our Support Division. The company has consistently grown its global client base and the successful candidate will have many prospects to interface with a diverse mix of clients with the goal of enhancing their software user experience.

Responsibilities:
Learn our software to an advanced level.
Provide technical support to customers and track support cases from start to finish
Work with clients to resolve issues related to our SaaS/Cloud offerings and our Desktop version.
Collaborate with Cloud Developers and Engine/GUI Developers to ensure issues are resolved and development requests are properly documented
Provide onsite and web-based trainings to existing and potential clients
Maintain and update training materials




Compose articles and produce videos to educate clients and to market our software.
Construct tools and examples that clients can utilize to more effectively utilize our software
Assist in maintaining software user documentation and help platforms
Maintain a high level of power market knowledge, news, trends, and developments
Communicate market trends and customer requirements with the development team as needed
Assist Account Management with Retention calls and visits with clients
Assist in preparation and presentations for energy related tradeshows and conferences
Travel to client sites as required

Qualifications, Skills & Experiences
Bachelors/Masters degree: Electrical Engineering (Mandate)
Robust analytical and problem-solving skills with the ability to research and learn current techniques
Ability to articulate the business problem to be analyzed, quickly identify the critical elements of the p

📌 Associate Energy Market Analyst Pune
🏢 Energy Exemplar
📍 Pune