We are currently seeking a Helpdesk Associate - troubleshooting to join our team in Coimbatore.
Responsibilities
Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
Activities include recognition, research, isolation, resolution, and follow-up steps.
Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
Requirements
Shift: Rotational shift.
Qualification: Graduate with minimum 6 months+ experience in a technical support role.
Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
Must be able to speak fluent English possess excellent writing and comprehension skills with excellent customer handling skill.
📌 Helpdesk Associate Coimbatore
🏢 NTT DATA Business Solutions
📍 Coimbatore
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