Make an impact with NTT DATA
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Your day at NTT DATA The Security Managed Services Engineer (L1) is responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. Their primary objective is to ensure zero missed service level agreement (SLA) conditions. This role focuses on first-line support for standard and low complexity incidents and service requests.

This role may also contribute to support on project work as and when required.

What you'll be doing

Key Roles and Responsibilities:
Monitors client infrastructure and solutions
Identifies problems and errors prior to or when they occur




Routinely identifies common incidents and prospects for avoidance as well as general opportunities for incident reduction
Investigates first line incidents assigned and identifies the root cause of incidents and problems
Provides telephonic or chat support to clients when required
Schedules maintenance activity windows for patching and configuration changes
Follows the required handover procedures for shift changes to ensure service continuity
Reports and escalates incidents where necessary
Ensures the effective and comprehensive resolutions of incidents and requests
Updates existing knowledge articles or create recent ones
Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
May also contribute to support on project work as and when required
May work on implementing and delivering Di

📌 Ms Security Engineer Mumbai (India)
🏢 NTT DATA Business Solutions
📍 India